BlaqueIQ Terms of Service

Effective date: [effective date] · Version: 2026-11-08

These Terms of Service ("Terms") are a contract between [BlaqueIQ LLC, to be formed], a subsidiary of CollectIQ Technologies LLC ("BlaqueIQ," "we," "us") and the business that signs up for or uses BlaqueIQ ("Customer," "you"). BlaqueIQ is software for freight brokers: load management, carrier vetting, tracking, billing, EDI, and related tools (the "Service"). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you accept on behalf of a company, you confirm you have authority to bind it.

1. Who may use BlaqueIQ

  1. The Service is for businesses only, not for personal, family, or household use. You must be at least 18 and able to form a binding contract.
  2. If you arrange truck transportation, you are responsible for holding and maintaining your own broker authority, BOC-3, surety bond (BMC-84 or BMC-85), and insurance as required by the Federal Motor Carrier Safety Administration (FMCSA) and other law. BlaqueIQ is not a freight broker, carrier, or freight forwarder, and does not arrange transportation for you.
  3. You are the broker of record on every load you manage in the Service.

2. Accounts and users

  1. You are responsible for everyone who uses your account ("Users"), for keeping login credentials secure, and for everything done under your account.
  2. Tell us promptly at [legal contact email] if you suspect unauthorized access.
  3. You must give us accurate account and billing information and keep it current.

3. Plans, fees, and billing

  1. Subscriptions. You pay the fees for the plan and add-ons you select, as shown at sign-up or on your billing page. Subscriptions renew automatically each month (or year, if you choose annual billing) until cancelled.
  2. Payment. Fees are charged in advance through our payment processor. You authorize us to charge your payment method for all fees and applicable taxes.
  3. Usage-based charges. Some features are billed by use, for example per-load tracking fees or partner integration fees above your plan's included budget. These appear on your monthly invoice.
  4. Price changes. We will give at least 30 days' notice before a price increase takes effect for your subscription.
  5. Failed payments. If a payment fails, we will notify you and retry. If payment is not made within 14 days after notice, we may suspend the Service until it is. Suspension does not delete your data.
  6. Cancellation. You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law or stated otherwise in writing.
  7. Founder or promotional pricing applies only for the period and conditions stated in the offer.
  8. Taxes. Fees do not include taxes. You are responsible for applicable sales, use, and similar taxes, other than taxes on our income.

4. What BlaqueIQ does and does not do

  1. Decision support, not a guarantee. Carrier vetting, risk scores, fraud signals, ETA estimates, weather alerts, rate suggestions, and AI-generated drafts are tools to help you decide. They are based on public data, third-party data, and information supplied by you, carriers, drivers, and shippers, any of which may be incomplete, outdated, or wrong. You make the final decision on every carrier, load, rate, document, message, payment, and charge.
  2. No guarantee against fraud. No tool can detect every identity theft, double-brokering scheme, cargo theft, or falsified document. BlaqueIQ does not guarantee that any carrier is legitimate, safe, insured, or will perform.
  3. AI features. Some features use artificial intelligence to read documents, draft messages, or suggest information. AI output can be inaccurate. Review it before relying on it. Messages and documents marked for your review are not sent until you approve them, unless you turn on automatic sending for that kind of message.
  4. Your documents. Agreements, rate confirmations, invoices, and other documents generated by the Service are templates populated with your data. You are responsible for their terms and for having them reviewed by your own attorney.
  5. Not legal, tax, or financial advice. Nothing in the Service is legal, tax, accounting, or financial advice.

5. Your responsibilities

You agree to:

  1. Comply with all laws that apply to your business and your use of the Service, including FMCSA regulations, the Telephone Consumer Protection Act and similar laws for text messages, the CAN-SPAM Act for email, and laws on electronic signatures and records.
  2. Have the right to give us every piece of data you put into the Service, and obtain any consent needed, including consent from drivers to receive text messages and to share their location through check-in links, and consent from people you email or text through the Service.
  3. Tell drivers to use the driver page, including its read-aloud feature, only while safely parked.
  4. Review and approve carriers, loads, charges, invoices, payments, and messages before relying on them.
  5. Keep your own records as required by law. The Service helps you organize records but is not a substitute for your record-keeping obligations.

6. Integrations and third-party services

  1. The Service can connect to services you choose, such as Highway, DAT, Truckstop, tracking and ELD providers, email and text providers, and payment processors ("Third-Party Services"). You connect them with your own accounts and are responsible for your agreements with those providers and their fees.
  2. We do not control Third-Party Services and are not responsible for their availability, accuracy, security, or changes. If a provider changes or ends its service, the related feature may stop working.
  3. When you connect a Third-Party Service, you authorize us to send and receive data with it on your behalf.

7. EDI

  1. EDI documents (such as 204 tenders, 990 responses, 214 status updates, 210 invoices, and 997 acknowledgments) are created from your data and your trading partner settings. You are responsible for your trading partner relationships, your SCAC and identifiers, certification with each partner, and confirming that files were delivered.
  2. Until automatic delivery is enabled for a partner, files the Service prepares are not sent until you send them.

8. Collect with CollectIQ

  1. Reminders. Reminder messages about your overdue invoices are sent in your name, on your behalf, to your customers. You are responsible for the accuracy of the invoices and for honoring disputes and payments.
  2. Escalation. Collection by CollectIQ in its own name, if offered, is provided under a separate written agreement and only where CollectIQ holds any registration or license the law requires. Escalation fees apply only to amounts actually recovered, as stated in that agreement.

9. Your data

  1. You own your data. "Customer Data" means data you or your Users, carriers, drivers, shippers, or trading partners submit to the Service for your account. As between you and us, you own Customer Data.
  2. Our license to operate the Service. You give us a limited license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, support, and improve the Service, and as described in our Privacy Policy.
  3. No AI training on your data. We do not use Customer Data to train artificial intelligence models, and we do not allow our AI providers to do so.
  4. Aggregated data. We may create aggregated, de-identified statistics from use of the Service (for example, average days-to-pay across all customers) that do not identify you, your customers, or any individual, and use them to operate and improve the Service.
  5. Export and deletion. You may export your data while your account is active. After cancellation, you have 30 days to export it; after that we delete it within 90 days, except copies we must keep by law, and encrypted backups, which expire on their normal schedule.

10. Security and availability

  1. We use reasonable administrative, technical, and physical safeguards to protect Customer Data, including encryption in transit, encrypted backups, and access controls.
  2. We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. Planned maintenance and outages of hosting or Third-Party Services may occur.
  3. We will notify you without unreasonable delay if we confirm a security breach affecting your Customer Data, as required by law.

11. Acceptable use

You will not: (a) use the Service for unlawful, fraudulent, or deceptive purposes, including impersonating any carrier, broker, or shipper; (b) send spam or messages without required consent; (c) upload malicious code or attempt to break the Service's security; (d) access another customer's data; (e) resell or provide the Service to third parties except to your own Users; (f) copy, reverse engineer, or build a competing product from the Service, except as allowed by law; or (g) overload the Service, including beyond fair-use limits for AI features.

12. Suspension and termination

  1. We may suspend access immediately if needed to prevent harm, fraud, or a security incident, or if you materially breach these Terms. We will tell you why and restore access once the issue is resolved, where possible.
  2. Either party may terminate for the other's material breach that is not cured within 30 days after written notice.
  3. Sections that by their nature should survive termination (including fees owed, data export, disclaimers, limitation of liability, indemnification, and governing law) survive.

13. Intellectual property

We and our licensors own the Service, including its software, design, documentation, and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. If you send us feedback or suggestions, we may use them without obligation to you.

14. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THE ACCURACY OF FMCSA DATA, THIRD-PARTY DATA, AI OUTPUT, RISK SCORES, OR ETA ESTIMATES, OR THE IDENTITY, SAFETY, INSURANCE, OR PERFORMANCE OF ANY CARRIER, SHIPPER, OR OTHER PARTY.

15. Limitation of liability

  1. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.
  2. WE ARE NOT LIABLE FOR LOSSES ARISING FROM: CARGO LOSS, DAMAGE, OR THEFT; FRAUD, IDENTITY THEFT, OR DOUBLE BROKERING BY ANY CARRIER OR OTHER PARTY; ACCIDENTS OR PERSONAL INJURY INVOLVING ANY VEHICLE OR DRIVER; NON-PAYMENT BY ANY SHIPPER OR OTHER PARTY; CARRIER SELECTION DECISIONS MADE BY YOU; OR THIRD-PARTY SERVICES.
  3. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE FEES YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
  4. These limits do not apply to your payment obligations or to either party's liability that cannot be limited by law.

16. Indemnification

You will defend, indemnify, and hold harmless BlaqueIQ, CollectIQ Technologies LLC, and their owners, officers, employees, and agents from third-party claims, losses, and expenses (including reasonable attorneys' fees) arising from: (a) loads, shipments, or transportation you arrange; (b) your selection of or dealings with carriers, drivers, shippers, or trading partners; (c) Customer Data, including your lack of any required consent; (d) messages or documents sent through your account; or (e) your breach of these Terms or violation of law.

17. Changes to these Terms

We may update these Terms. For material changes, we will notify you by email or in the Service at least 30 days before they take effect. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect.

18. Governing law and disputes

  1. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
  2. Before filing any claim, each party will try in good faith to resolve the dispute by written notice and discussion for at least 30 days.
  3. [ATTORNEY TO CHOOSE: (a) binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Miami-Dade County, Florida, with a class-action waiver; or (b) exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.]

19. General

  1. Entire agreement. These Terms, the Privacy Policy, your order or plan selection, and any separate written agreement (such as for Escalation) are the entire agreement between us about the Service.
  2. Assignment. You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets, or to an affiliate.
  3. Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  4. Severability and waiver. If any part is unenforceable, the rest remains in effect. Failing to enforce a provision is not a waiver.
  5. Electronic notices. We may send notices by email to your account contact or in the Service. You may send notices to [legal contact email].
  6. Independent parties. No partnership, joint venture, agency, or employment relationship is created.

20. Contact

[BlaqueIQ LLC, to be formed], a subsidiary of CollectIQ Technologies LLC
Miami, Florida
[legal contact email]