BlaqueIQ Privacy Policy

Effective date: [effective date] · Version: 2026-11-08

This Privacy Policy explains how [BlaqueIQ LLC, to be formed], a subsidiary of CollectIQ Technologies LLC ("BlaqueIQ," "we," "us") collects, uses, and shares information when freight brokers ("Customers") use BlaqueIQ, and when carriers, drivers, shippers, and their staff use the links and pages BlaqueIQ sends them. BlaqueIQ is business software; it is not intended for consumers or for anyone under 18.

1. Our role

  1. For our Customers' business data (their shippers, carriers, drivers, loads, documents, and messages), we act as a service provider that processes information on the Customer's behalf and under its instructions. The Customer decides what to collect and why, and is responsible for having the right to share it with us. If you are a carrier, driver, or shipper and have questions about how a broker uses your information, contact that broker.
  2. For account, billing, and website information about our Customers, we decide how it is used, as described below.

2. Information we collect

From Customers and their Users

  1. Account information: names, business name, email addresses, phone numbers, login credentials, and role.
  2. Billing information: billing contact and plan details. Card or bank details are collected and stored by our payment processor; we do not store full card numbers.
  3. Business data entered into BlaqueIQ: shippers, loads, rates, charges, invoices, payments, notes, EDI files, and messages.
  4. Support requests and feedback.

From carriers (through onboarding and agreement links)

  1. Company details: legal name, USDOT and MC numbers, addresses, contacts, equipment, lanes.
  2. Documents: W-9 (which includes a taxpayer identification number), certificates of insurance, signed agreements and rate confirmations.
  3. Electronic signature records: the signer's name and title, date and time, IP address, and browser information, kept as evidence of the signature.

From drivers (through the driver link)

  1. Name, phone number, truck number, and preferred language, as provided by the carrier or broker.
  2. Check-ins the driver chooses to send (for example, "arrived at pickup"), notes, uploaded paperwork (BOL, proof of delivery, lumper receipts), and an ETA.
  3. Location, only when the driver taps to share it for a check-in. BlaqueIQ does not track drivers in the background. If the Customer connects an ELD or tracking provider, location for a specific load comes from that provider under the carrier's agreement with it.

From shippers (through agreement and credit application links)

  1. Company and contact details, billing contacts, references, requested credit terms, and signed agreements.

From public and partner sources

  1. Public FMCSA records about carriers and brokers (authority, insurance filings, safety data).
  2. Data from services the Customer connects, such as Highway, DAT, Truckstop, and tracking providers.
  3. Public weather alerts for locations along a load's route.

Automatically

  1. Basic technical logs (IP address, browser, pages requested, errors) used for security and troubleshooting.
  2. Essential cookies or similar storage needed to keep you signed in and remember settings such as language. We do not use advertising cookies, third-party analytics, or cross-site tracking.

3. How we use information

  1. To provide the Service: managing loads, vetting carriers, sending messages the Customer approves, tracking, billing, EDI, bookkeeping connections, and collections reminders.
  2. To use AI features: documents and text may be sent to our AI provider to read paperwork, draft messages, and translate driver notes. We do not use this information to train AI models, and our AI provider does not use it to train models.
  3. To secure the Service, prevent fraud, and keep audit records.
  4. To bill Customers and provide support.
  5. To send service notices and, for Customers, product updates (you can opt out of product updates).
  6. To comply with law and enforce our Terms.

4. How we share information

We do not sell personal information, and we do not share it for targeted advertising. We share information only:

  1. With the Customer whose account it belongs to, and with the parties the Customer directs (for example, a rate confirmation sent to a carrier, or a status update sent to a shipper).
  2. With service providers that help us run the Service, under contracts that limit their use of the information:
    • Hosting and database: Railway (United States)
    • AI processing: Anthropic
    • Email and text delivery: the email provider the Customer configures (such as Resend or the Customer's own mail server) and Twilio for texts
    • Payments: Stripe
    • Encrypted off-site backups: GitHub (backups are encrypted before they leave our servers)
  3. With services the Customer connects, such as Highway, DAT, Truckstop, tracking providers, YarehIQ bookkeeping, and EDI trading partners.
  4. With CollectIQ Technologies LLC, our parent company, when the Customer uses Collect with CollectIQ.
  5. For legal reasons: to comply with law, a subpoena, or court order; to protect rights, safety, and property; or to investigate fraud.
  6. In a business transfer, such as a merger or sale of assets, subject to this Policy.

5. Retention

  1. We keep Customer Data for as long as the Customer's account is active. After cancellation, the Customer has 30 days to export it, and we delete it within 90 days after that.
  2. Some records are kept longer where the law or legitimate business needs require it, such as billing records, signed agreements, and security logs.
  3. Encrypted backups expire on their normal schedule (currently 14 days).
  4. Customers may set their own retention for their records, subject to their legal obligations, such as FMCSA record-keeping rules for brokers.

6. Security

We use encryption in transit (HTTPS), encrypted backups, access controls, separation between Customers' data, and audit logs. No system is perfectly secure. We will notify affected Customers of a confirmed security breach as required by law, including Florida's breach notification law.

7. Your choices and rights

  1. Customers can view, correct, export, and delete their data in the Service or by contacting us.
  2. Carriers, drivers, and shippers should contact the broker that collected their information. We will help that broker respond.
  3. Texts and emails. You can reply STOP to texts, or use the opt-out in emails, to stop non-essential messages. Brokers may still contact you about active loads.
  4. Depending on your state, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to opt out of certain uses. To make a request, contact [legal contact email]. We will verify your request and respond as the law requires, and we will not discriminate against you for making it.

8. Children

The Service is not directed to anyone under 18, and we do not knowingly collect information from children.

9. Where information is stored

Information is stored and processed in the United States.

10. Changes to this Policy

We may update this Policy. For material changes, we will notify Customers by email or in the Service before the change takes effect, and update the effective date above.

11. Contact

[BlaqueIQ LLC, to be formed], a subsidiary of CollectIQ Technologies LLC
Miami, Florida
[legal contact email]